Eduix is an electronic system for management and empowerment of educational institutions (schools and universities), Eduix help to make the process of education enjoyable and easy., and provides a set of advanced reports to administrators of the institution. Eduix provides most recent technology tools to facilitate the performance of the educational process for both the student and the teacher and the administrative team of the institution.
Full Admission Process Admission module allows you to receive admission applications, Ease of handling and Track detailed applicant information |
Customize admission stages and applicant parameters. Flexibility to configure of the applicant Stages and to meet the changing of acceptance processes , and customise applicants data parameters |
Fully Integrations with Tuitions Module Setup Posting Application Fees , Tuitions , Discounts to financial Module . and trigger this actions based on admission actions |
Online Admission The availability to open online admission and receive applications online with predefined requirements . and configure application open periods . and configure required fields . |
Online Placement Exams Allow Student to choose online time slots then make his placement exam online with automatic corrections options. |
Online Interview Allow student to schedule his Placement Interview time from predefined time slots . |
Acceptance parameters Controlling parameters of Accepting and Filtering applicants. |
Automate admission stages with financials module Setup Auto change for applicant stage based on payment action . |
Online Payment Allow Applicant to pay online |
Digital Archiving Easily Archive applicants files online |
ID Cards Printing Design applicant ID Cards and print bulk of cards , with just few clicks |
Applicants Transfer manage transfer from other educational institutions |
Applicants Location on Map Set Applicants location on map , to display all Applicants address visually on map . |
Applicants Accounts Management ( Students and Parents ) Generate users accounts automatically to collaborate with applicants admission process to the end of acceptance stage |
Calculate acceptance age automatically Calculate acceptance age automatically based on date of birth |
Admission Requirements
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Automate Admission Stages
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Customize Online Applicant Steps
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Multiple Admission Periods
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Centralised accounting and billing procedures enables all accounting and billing functions from one page while simultaneously managing the academic requirements of the students and the administration. enable the running of all accounting and billing procedures without duplicating the efforts. |
Automate Assign Fees Or Discounts To Student Auto assign Tuitions , fees and discounts and scholarships based on pre set configurations. |
Auto Allocate For Receipts
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Fully Integrated with Admission Module Setup Posting Application Fees , Tuitions , Discounts to financial Module . and trigger this actions based on admission actions |
Automate Controlling Of Admission Stages Restrict scheduling placement exam upon payment. |
Fully Integrated with Grading Module Setup the percentage to hide results based on particular accounts payments status |
Fully Integrated With Course Registration Module
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Integration With Online Payment Gateways
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Control receiving payments Control the priority of receiving student payments in different accounts |
systematic regular mails Setup regular mails to be sent to students about any fees or remainings on time basis |
Full Reports Get Full Statistics and detailed Reports about students , accounts and academic periods |
Control Displayed Amounts To Students
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Student Affairs facilitating reaching any student information such as registered courses , Schedule , grades and performance and printable yearly student cards . |
communications tools Easy to use communication tools to students , sending bulk emails , system notifications and sms messages to students . |
Student And Parent Suggestions Receiving and replay students and parents suggestions and complains. |
Students documents Keep track Students delivery of documents |
Digital Archiving Easily Archive students files online |
Bulk Messaging Send Bulk ( Notification , SMS , Email ) Message to group of Students in just one click |
Students Announcements Post announcements for group of students to be displayed every time students visit the portal |
Leave Applications register of students Early Leave Applications |
Transfer management Transfer management from and to other educational institutions |
Students Locations on Map Set Students location on map , to display all Students address visually on map . |
Requests of Change Data Allow the Student to send an online change request for his data , and approve only verified data . |
Report Designer Design any data or statistics report , even if you don't have any design skills |
Educational Guardianships Keep Track Educational Guardianships details |
Student Portal
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Student Academic Path
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Social work Track social work cases and track performed actions against cases. |
Social Work Categories Customize Social Work Categories and work sections |
Schedule Social Work Actions Track performed actions against cases |
Social Worker Assign social worker to student or group of students |
Services Management allow institution to manage student services such as Transportation , Food and Housing . |
Define Services Fees Define Services and its fees , to be assigned to student automatically after subscription from service office. |
Delivery of Items Keep Track Delivery of services Items |
Post Complaints Students and parents can post complaints directly to the system. |
Define Messages Templates. Define Messages Templates to be sent to complainers easly. |
Complaint Reply Complains responsible can reply to complainrs directly through the system. |
Complaints forwarding. Complains could be forwarded to any person through the system , and their reply could be received otherwise. with option to attached the original messages or not. |
statistics of departments reply time average . system gives statistics about departments complains number and average they took to reply or resolve their complains. |
Students Clinic
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Students Periodical Medical Records
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Bus Tracking Allow administrators to manage and follow up on their vehicles and student distribution on buses via an electronic map |
Bus Tracking By Parent Allow parent to follow student arrival via auto map . |
Referral Creation And Tracking
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Student Information Integration
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Disciplinary Actions And Consequences
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Communication And Notification
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Reporting And Analytics
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Attendance Tracking
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Integration With Other Modules
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Setup Of Divisions And Academic Programs Setting Academic Departments , Programs , Branches and Levels parameters . |
Multi Branches And Multi Programs availability to Separate Permissions of multi-branches and multi programs organizations for dedicated program or branch or for all programs |
Academic Departments Keep track of academic departments plans and activities |
Study Levels and/or Credit Hour System
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Academic Periods Control Academic Periods ( Years , Terms , Semesters , Quarters ) |
Courses Management Setup prerequisites , fulfilments , pre-conditions , repetition of academic courses |
Easily Setup Schedule Sessions Control adding schedule sessions from one page using schedule view with clean display for the availability of rooms and instructors The Scheduling module significantly reduces the time spent creating complex class schedules. Multiple Simultaneous Insertion Of The Schedule Auto Detect overlapping of rooms and teachers. |
Multiple Simultaneous Insertion Of The Schedule the availability to insert the schedule from multiple users at the same times , with validating the availability of booking the same rooms and checking instructors overlapping |
Detect Overlapping Detect Teachers , Rooms and Students groups overlapping |
Import Schdule
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Auto Generate Schedule Auto Generate Schedule depends on study plan and predefined set of teacher restriction |
Buildings and rooms Configure Buildings and rooms and its maximum capacity |
students Grouping Controlling separating students into groups and sub-groups to meet students choices in courses. |
multiple schedule views multi display schedule views ( calendar - rooms - teachers ) which facilitate setting the schedule sessions online |
Course Groups
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Online Course Registration facilitates student's enrolment in the proper courses throughout the academic semester and year via registration Department or online registration . |
Regiser students Courses
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Controlling registration criteria Controlling registration criteria according to student informations or student history record integrated with institution academic plan . |
Controlling Registration Timing Controlling Add,Drop and withdraw timing in case of online registration . |
Waiting list Waiting list feature which facilitate to registration advisors to filter add courses requests . |
Course Offering
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Bulk Registration
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Different Registration Methods Enable or disable recording methods Bulk registration Registration for each student individually Online Student Registration (Self-Service) |
Multiple Mechanisms Of Registration You can choose the Mechanisms of choosing groups and sessions appears for students |
Multiple Student Online Registration Page Design You can set the online registration page for student . 1- table of all available course and options in one page . 2- drop down menu with only focus to registration course and info |
Auto Validate Of Registration The system will validate program and course requirements, prerequisites , maximum registration credit hours and overlapping |
Online Major/Minro Registration Request Student can choose his major/minor online , then supervisor accept his request |
Easily Handling registration requests Easily Accept , Reject Student registration requests |
Academic Advising Control all advising function of acceptance , monitor , review student information or historical records from one page with just few clicks |
All Registration And Academic Info In One Page
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Multiple Advising And Accept Methods
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CGPA Calculator CGPA Calculator easily let you know if students grade letter acquired , how the cgpa will be |
Student Academic Earning CHs Status Review Student Acquired Earned CHs and the required CHs |
Students GPA Progress Graph
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Online Learning Space Online space for instructors to communicate with students. to upload files , videos , presentations and create electronic pages . |
Online Activities Allow instructors to create online assignments , activities and exams online , with different auto corrections methods. |
Online Classes Make Conference between Students and Instructors Directly from the portal , without need to search or share room informations |
Automate Online Classes Recording Setup system to record sessions automatically and display the record in course page automatically for students not attend the class |
Question Bank This feature allows a teacher to create, preview, and edit questions in a database of question categories. The categories can be limited to being used on the site, course or quiz level. |
Credit Hours Grading System Prompt Students via Credit Hours Grading System . Set The rules to promote students to next study plan according to required earned Credit Hours system |
Study Levels Grading System Prompt Students via Study Levels Grading System . Set The rules to promote students to next level according to predefined rules |
GPA Grading System allows organizations to set the rules of grading to calculate GPA |
Modular Grading System
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Easly insert and Import grades - Easly insert grades like excel sheet - import grades from Excel with full validation of correction of the grade , auto save and auto recalculate grade categories . |
Import Grades Grades may be imported as a CSV or XML file, or by pasting from a spreadsheet. |
Grading With Secret Number The ability to limit grader to set grades for hidden number of students . |
Direct Grading
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Integration with financial module Hide Grades according to financial dues |
Grades Statistics boundaries Easily Configure Grades Statistics boundaries and Extract set of list , summary and averages grades reports |
Approving Grades cycle set the grading process under workflow which reduce monitoring grades errors. |
Hide Grades Different options to Hide Grades for item or student or Courses |
Students grade Letters and Ranking Boundaries Configure Grading Letters and Scales and Students Ranking Boundaries , Grade letters which are symbols used to represent a range of grades. |
Certificates Designs Configure Multiple Certificates Designs to Print Modern Transcripts and Graph Cards for students . |
Generate Exam Committees Just with few clicks generate Exam Committees , Seat numbers and secret numbers Automatically according to your numbering setup |
Exams Schedule Setup group of students shared in same courses and easily insert exam schedule |
cataloging books , auto barcode serialization Library Module Allow cataloging books , auto barcode serialization supporting MAC records . |
Keep Track books circulation Controlling of books copies Circulation and check out days limits and overdue fees . |
Powerful search engine Easily Search with multiple parameters for bibliographies |
Student Portal Allow student to search books online ,and get information about book availability. |
Inventory Control Take control: Gain complete visibility of your stock levels, locations, and movement in real-time. Say goodbye to stockouts and excess inventory, leading to reduced costs and increased efficiency. |
Stock Transactions Track every move: Effortlessly record and monitor every stock transaction, from purchase to sale, ensuring accurate inventory data and streamlined accounting. |
Stock Valuation Know your worth: Always have accurate insights into the value of your inventory, empowering you to make informed decisions for cost optimization and profit maximization. |
Pricing And Discounts Set strategic prices: Easily manage and fine-tune your pricing strategies, including offering targeted discounts, to optimize sales and profitability. |
Reorder And Stock Alerts Never be caught off guard: Receive automated notifications when stock levels reach predefined thresholds, ensuring you have enough inventory to meet demand and avoid stockouts. |
Batch And Serial Number Tracking Traceability at your fingertips: Track individual items or groups of products throughout your entire supply chain, enhancing quality control, product recalls, and customer satisfaction. |
Inventory Reports Data-driven insights: Generate comprehensive reports on your inventory performance, identify trends, and make informed decisions on procurement, pricing, and resource allocation. |
Integration With Other Modules Seamless collaboration: Integrate your inventory control with other modules like sales, purchasing, and accounting for a unified and efficient system, eliminating data silos and errors. |
Barcoding And RFID Integration Automate and streamline: Enhance data accuracy and efficiency by integrating barcode scanners and Radio Frequency Identification (RFID) technology to automate inventory processes. |
Stock Movement Workflow Streamline your operations: Define and automate workflows for various stock movements, such as receiving, picking, packing, and shipping, leading to increased efficiency and reduced errors. |
Material Issue Control Tighten your grip: Control the issuance of materials for production or other purposes, ensuring proper usage and preventing unauthorized access, optimizing resource utilization and cost control. |
Different Workflow Methods For The Purchasing Unit You can enter the purchasing unit in different ways to suit the way your organization works, or use a group of methods at the same time. For example You can start with purchase requests , then supplier offers, then create a Purchase Order (PO) , then receive the goods (GRN), then invoicing Meanwhile, you can start from purchase orders directly , Purchase Order (PO), then a receival note (GRN) and then a Supplier Invoice . Meanwhile, you can start direct invoicing so that the electronic system creates purchase and receipt orders automatically If you do a Direct Supplier Invoice, all these stages will be performed in the background. |
Vendor Management Simplify sourcing: Build and maintain a centralized database of qualified vendors, streamlining the process of finding and selecting the best suppliers for your needs. |
Purchase Order Management Effortless ordering: Create, track, and manage purchase orders efficiently, ensuring timely deliveries and accurate cost control. |
Purchased Goods Receiving The warehouse administrator can receive the goods on the purchase order from the Receive button next to the purchase order. He can also return from the same button by changing the transaction type to return. |
Supplier Relationship Management (SRM) Forge stronger partnerships: Foster positive relationships with your suppliers through collaborative communication, improved transparency, and streamlined processes. |
Budgeting And Cost Control Stay within budget: Set purchasing budgets and track expenses meticulously, ensuring you stay on track and maximize return on investment. |
Procurement Analytics Gain valuable insights: Analyze your purchasing data to identify trends, optimize spending patterns, and make data-driven decisions for cost savings and improved efficiency. |
Electronic Data Interchange (EDI) Automate and streamline: Automate communication and data exchange with your suppliers electronically, eliminating manual processes and reducing errors. |
Requisition Management Streamline internal requests: Efficiently manage internal requests for materials or services, ensuring transparency and timely fulfillment. |
Supplier Portal Empower your partners: Provide your suppliers with a secure self-service portal, allowing them to track orders, submit invoices, and access relevant information, fostering better collaboration. |
Compliance And Risk Management Mitigate risks: Reduce risks associated with non-compliance by ensuring your procurement processes adhere to regulations and internal policies. |
Contract Management Streamlined agreements: Create, manage, and track contracts with vendors electronically, ensuring smooth collaboration and adherence to agreed-upon terms. |
Invoice Management Effortless processing: Automate invoice processing, from receipt to approval and payment, ensuring timely payments and accurate financial records. |
Simple Direct Invoice You can skip purchase orders and create an invoice directly, as the electronic system will automatically create the purchase and receipt order. This will be particularly useful in the case of purchases made quickly without a purchasing department. It will also be useful in institutions that do not have a purchasing department or warehouses. |
Audit Trail And Document Management Store And Manage Purchasing Documents Electronically For Easy Access And Retrieval. |
Purchase Tenders Establishing purchase tenders, compare propositions. Choose the best offer and send purchase orders easily |
Full Accounting Setup Control Chart of accounts and Open general ledger accounts, account classes and groups |
Financial Budget - Measure your actual financial performance against the planned one - Track your planned expenses monthly and yearly. |
Closes the fiscal year and brings forward retained earnings Closes the fiscal year controling all system transactions |
Multiple Accounting Dimensions Multiple level of Dimensions could be: Departments, Cost Centres or Projects |
Legal Statements Profit & Loss , Cash flow statement , General ledger , Advanced Taxes Management , Consolidated Journal Report , Balance Sheet , Tax reports , Country-specific statements , Tax Audit Report |
Aged receivable balance The receivable report gives you a clear overview of overdue payments. |
customer statements Get clear reports on customer statements and navigate easily through the documents to understand every customer use case. |
Forecast expenses Get a clear forecast of your future bills to pay. |
outstanding payments Get partial and full reconciliation proposition directly from the invoice or the bank statement. |
Multi Branches Get all your subbranches integrated in the same system with consolidation reports in real time. |
Multi-currency support Get your currencies rate updated automatically every day. |
cost accounts your analytic accounts based on projects, contracts, departments |
Subscriptions Manage subscription and Automate recurring invoices, payments and renewal alerts. |
Subscriptions Renewal alerts get automated alerts when contracts have to be renewed. |
Deposits and payments management Support multiple payments for one invoice, cash discounts, advance invoice and partial reconciliations. |
Cash flows Monitor cash register adjustments and easily verify cash contents at the end of the day. |
Automated follow-ups follow-ups by emails,letters and assign tasks automatically to ease your credit collection process |
Automate Payments terms auto schedule of customers payments based on predefined setup |
Multiple Payment methods Cash, checks, and credit card payment methods are available. |
Online Payments Integration with banks API ,to allow you receive online payments with ( Credit Cards , Visa , etc ) |
Bank Reconciliation Prepare bank accounts reconciliation : Get reconciliation propositions automatically , Interface for manual reconciliations, for both open and paid invoices. |
Bank Account Management Effortlessly manage your finances: Gain complete control over your bank accounts, track transactions, reconcile statements, and automate recurring payments, saving you time and ensuring financial accuracy. |
Receivable And Payable Notes receivable and payable notes are financial documents used to track and manage accounts receivable and accounts payable processes. Receivable Notes: These are documents generated by a company to record the amount owed to them by customers or clients. When a sale is made on credit, meaning the customer doesn't pay immediately but will pay at a later date, a receivable note is created to document the transaction. It typically includes details such as the customer's name, the amount owed, the due date, and any terms or conditions of the sale. Payable Notes: These are documents generated to record the amount owed by the company to its suppliers or vendors. When a company purchases goods or services on credit, meaning they don't pay immediately but will pay at a later date, a payable note is created to document the transaction. It includes details such as the supplier/vendor name, the amount owed, the due date, and any terms or conditions of the purchase. |
Cash Management Optimize your cash flow: Streamline your cash management processes, monitor cash inflows and outflows, and make informed decisions about your cash reserves, ensuring your business has the liquidity it needs to thrive. |
Payment Processing Simplify and secure your payment processing: Accept and manage payments efficiently through various channels, including online payments, credit cards, and bank transfers, with robust security measures to protect your financial data. |
Reporting And Analytics
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Setup GST/VAT on Customer and Items basis. Setup GST/VAT can be selected on Customer and Items basis. |
Easily maintain employees data From One page , easily update and extract all employees data in just few clicks. |
Organization Chart Setup , draw and customize you organization chart , to easily link employees to your particular organization chart ( Departments , Sectors , Sections ,work locations , etcetera ) |
Employee Contracts Keep Track of employees Contracts and get alert of renewal dates |
Employees Documents Keep track employees delivery of documents |
Employees Locations on Map Set employee location on map , to display all employees address visually on map . |
Calculate age of retirement automatically Calculate age of retirement automatically based on date of birth |
Staff Announcements Set Announcements to all or some employees to see the announcement every time they visit the app |
Bulk Messaging Send Bulk ( Notification , SMS , Email ) Message to group of employees in just one click |
Employees File digital Archiving Easily upload employee digital files |
Report Designer easily Design any data or statistics report , even if you don't have any design skills |
Employee Portal Allow employee to display attendance sheet and some payroll slip components . also employee can submit leave application request from his portal . |
Employee Requests to Change Data Allow the employee to send an online change request for his data , and approve only verified data . |
Employee Exit management track the cycle of employee leaving , exit interview , reasons and collect feedback |
Employees Investigations Keep Track of Employees investigations and its Consequences |
Control Of Timetables Timetables Management in time basis or shift bases - One of power of system is shift timetables which can handle employees does not have fixed attend and leave time. - Set rules of employees , late and leaving early and overtime . |
Attendance Machines integration Grab attendance logs from attendance machines directly in just one click , also set predefined times to get attendance logs from Attendance Machines automatically . |
Online leave requests Allow employees to submit leave requests Online and go through predefined leave approving cycle steps |
Automate Leave Approving Cycles You can define how leave requests will go through workflow to be approved. |
Automate Leave Application Validation Setup the rules of maximum and minimum numbers and durations that employees allowed to get his leave for each leave type. |
Holiday Lists Create List of holidays to effect all attached employees with just one click |
Import Attendance Logs Import attendance sheets with just few clicks |
Add attendance manually for group of employees Can choose group of employees according to departments , sections ... etc . then assign attend or leave time. |
Employees Leave Types setup and limitations Setup Setup and Customize Leave Types and its effect s and its uses limitations with fixed limitations and balance limitation . |
Attendance Sheets And Reports
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Sales Men Provision Integration Add sales men Provisions directly to your formula calculation |
Multiple Payroll Salary Structures Register Multiple Salary Structure with different rules and calculation methods |
Multiple Register For The Employee In Many Structures the ability to register the employee any different structures in the same time |
Automate payroll components calculation Write the formula of calculation,and easily use the custom components code inside it , and easily write conditions formulas of calculations |
Payroll and Attendance Integration Easily use simple codes to retrieve attendance calculations inside your formula calculations |
Payroll Salary Components Setup And Customize salary names and codes and defined which is it calculated or fixed or temporal |
Temporal Components Temporal Components means components that assigned for employee in specific period ,to be applied to the employee in the approved period that have this assigned components |
Employees Loans Easily register Employees Loans and use in inside your calculations formula |
Payroll Approve Cycle Automate the cycle of approving payroll structures |
Salary Adjustment Easily increase all structure employees salaries in a percentage or value , and keep track of each employee's adjustments |
Full Payroll Reports Print and Extract payroll sheet , total payroll sheets and all employees salary slips and more in just one click . |
Full Recruitment Cycle Starting from job request , recruitment plans validation , job opening , job applicants and comparing applicants . |
recruitment plan Prepare departments recruitment plans . |
Automate Department Job Request Approving Cycle Allow Departments to request job online using the app and setup an approving cycle to go through . |
Open Online Job Vacancies Open and close job vacancies to submitted online |
Applicants Interview Schedule Multiple Interviews Types per Opening jobs , and allow interviewers to submit the results online via the app |
Job Applicants Skills Matrix app auto generate skills matrix between job required skills and applicants skills , ans system calculate automatically skills average to easily compare and choose between job applicants |
Send Offer Letters Via the App Send Offer Letters of the Applicants Via the App by email |
Automate Acceptance Approval Setup Approving Cycle to accept job applicants |
Employees Appraisals KPI's Setup Appraisals KPI's , to get real statistics and factors for employees appraisal |
Publish Employees Appraisals Online Publish Appraisal Online for head of departments and employees to submit the question online and to get Appraisals report with just few clicks |
Schedule Employees Trainings Schedule Employees Trainings and list attendees list |
Employees Training Attendance Take Employees Training Attendance , and get training feedbacks and recommendations |
Asset Tracking Barcode/QR Code Integration: Assets can be labeled with unique barcodes or QR codes for easy tracking. Asset Identification: Detailed information about each asset, such as serial number, purchase date, and location, can be recorded for identification. |
Depreciation Management Multiple Depreciation Methods: The module supports various depreciation methods such as straight-line, declining balance, or units of production. Automated Depreciation Calculation: Calculates depreciation automatically based on predefined methods and asset values. |
Maintenance Scheduling And Tracking Preventive Maintenance: Enables scheduling and tracking of routine maintenance tasks to prolong asset lifespan. Maintenance History: Records maintenance history, including dates, costs, and performed tasks. |
Asset Disposal Disposal Management: Handles the process of retiring or selling assets, including necessary documentation. Gain/Loss Calculation: Calculates gain or loss on asset disposal for financial reporting purposes. |
Integration With Financials General Ledger Integration: Links asset transactions with the general ledger for accurate financial reporting. Budgeting: Helps in budgeting for asset acquisitions, disposals, and maintenance. |
Compliance And Reporting Compliance Checks: Ensures assets adhere to legal and regulatory compliance requirements. Reporting: Generates reports on asset utilization, depreciation, maintenance costs, and more for analysis and decision-making. |
Integration With Procurement And Inventory Purchase Order Integration: Links assets to purchase orders, facilitating seamless procurement processes. Inventory Management: Manages spare parts and inventory associated with assets. |
Asset Performance Analysis Performance Metrics: Tracks asset performance metrics, such as uptime, downtime, and utilization, for performance analysis. |
Lease Management (for Leased Assets) Lease Agreement Management: Manages lease agreements, lease terms, and related financial transactions. |
Case Management
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Document Management
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Contract Management
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Compliance Tracking
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Risk Management
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Litigation Support
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Legal Research
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Time And Expense Tracking
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Billing And Invoicing
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Reporting And Analytics
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Students Attendance Easily Register Attendance Daily or pers session |
Automate absence notifications Send absent notification according to setup policy |
Students Attendance Reports And Statistics Generate attendance detailed and statistics reports per student / group / level / course |
Generate All Period Attendance Sessions Create attendance for a period (semester, year...) by clicking on the Create button and filling out the information guide |
Automate Absence Notifications Send absent notification according to setup policy |
Bulk Taking Attendance
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Taking Attendance Via QR Code
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Attendance Machines
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Attendance Server Hock
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Website Builder Create a beautiful and functional website without coding knowledge using drag-and-drop tools and pre-built templates. |
Content Management System (CMS) Easily manage and update website content, including text, images, and videos, to keep your website fresh and engaging. |
Mobile-Responsive Design Ensure your website adapts seamlessly to different screen sizes, providing a seamless user experience on all devices, including desktops, tablets, and smartphones. |
SEO Optimization Tools Improve your website's search engine ranking with built-in tools and functionalities to optimize content and meta descriptions for better visibility. |
Website Analytics And Reporting Gain valuable insights into website traffic, user behavior, and conversion rates to understand how visitors interact with your website and make data-driven decisions for improvement. |
Multi-channel Call Handling Manage incoming and outgoing calls, emails, and chat messages from a centralized platform, streamlining communication and agent efficiency. |
Automatic Call Distribution (ACD) Route incoming calls to the most suitable agent based on pre-defined rules, such as skills, availability, and workload, ensuring faster call resolution and improved customer experience. |
Interactive Voice Response (IVR) Utilize automated menus to direct callers to the appropriate department or self-service options, reducing wait times and improving call center efficiency. |
Call Recording And Monitoring Record calls for quality assurance, training purposes, and dispute resolution. Monitor live calls in real-time to coach agents and ensure adherence to best practices. |
Detailed Call Reporting And Analytics Track key call center metrics like call volume, average handle time (AHT), first call resolution (FCR) rate, and agent performance to identify areas for improvement and optimize call center operations. |
Integration With CRM Synchronize call data with your CRM system to gain a holistic view of customer interactions, improve customer service, and upsell or cross-sell relevant products or services. |
Issabel Server Integration Leverage the functionalities of Issabel server for call routing, call recording, and PBX management within your web ERP call center module, creating a centralized and efficient communication hub. |
Customer Relationship Management Centralized customer data: Consolidate all customer information in one central location, including contact details, interaction history, and purchase behavior. Enhanced communication: Foster stronger relationships with your customers by facilitating personalized and effective communication through various channels. |
Sales Pipeline Management Track and manage your sales pipeline: Visualize your sales process, track the progress of leads and opportunities, and identify potential bottlenecks for improved conversion rates. Automated follow-up: Automate tasks like email follow-ups and reminders to ensure timely engagement with potential customers and maximize sales opportunities. |
Marketing Automation Targeted campaigns: Design and launch targeted marketing campaigns based on customer data and preferences, leading to increased engagement and ROI. Automated workflows: Automate marketing tasks like email marketing, social media posting, and lead nurturing to save time and resources. |
Customer Service Management Efficient case management: Track and resolve customer issues efficiently through a centralized ticketing system, improving customer satisfaction and loyalty. Knowledge base access: Empower your customer service team with a centralized knowledge base to resolve customer inquiries quickly and effectively. |
Reporting And Analytics Data-driven insights: Generate reports and analyze key metrics such as customer acquisition cost, customer lifetime value, and sales performance, allowing you to identify areas for improvement and optimize your marketing and sales strategies. |
Effortless Campaign Creation Drag-and-drop simplicity: Design stunning and engaging emails visually, even without coding expertise. Build professional layouts with ease using pre-built templates or customize them to match your brand identity. |
Targeted Audience Segmentation Reach the right people: Craft personalized campaigns that resonate with specific demographics or interests. Create targeted segments based on purchase history, website behavior, or other relevant data to maximize engagement and conversion rates. |
Automated Workflows Set it and forget it: Automate email sequences based on user actions, like cart abandonment or new customer welcome messages. Save time and personalize the customer journey with automated drip campaigns. |
Powerful A/B Testing Optimize for success: Test different subject lines, email layouts, and calls to action to see what resonates best with your audience. A/B testing helps you refine your approach and maximize campaign performance. |
Real-time Analytics And Reporting Measure your impact: Gain valuable insights into your email campaigns' performance with detailed reports. Track open rates, click-through rates, and conversions to understand what's working and make data-driven decisions for future campaigns. |
Seamless Integration With Other Modules Unify your customer experience: Integrate your email marketing with other modules like CRM and sales to personalize campaigns further and gain a holistic view of customer interactions. |
Advanced Personalization Go beyond the name: Personalize emails with more than just names. Use dynamic content to tailor greetings, product recommendations, and offers based on individual customer preferences and history |
Easy Collaboration Work together efficiently: Collaborate with your team on email creation, scheduling, and approval processes, streamlining communication and ensuring a consistent brand experience. |
Predictive Dialing Automate outbound calls to qualified leads, increasing call efficiency and agent productivity. |
Real-time Call Monitoring Coach agents in real-time, improve call quality, and ensure adherence to scripts for consistent messaging. |
Multi-channel Lead Capture Capture leads from phone calls, emails, and website forms in a centralized location for streamlined follow-up. |
Detailed Call Reporting And Analytics Track call performance metrics like call duration, call recording access, and conversion rates to identify areas for improvement. |
Centralized Ticketing System Manage all your ticketing needs in one place, from creating events and managing ticket sales to issuing tickets and tracking attendee information. |
Online Ticketing And Sales Offer a convenient way for customers to purchase tickets online, increasing accessibility and sales. |
Mobile Ticketing Issue and manage tickets on mobile devices, allowing attendees to access tickets easily and enhancing the event experience. |
Reporting And Analytics Track ticket sales, analyze attendance data, and generate reports to gain insights into event performance and make informed decisions for future events. |